Terms And Conditions
Online General Information, Terms and Conditions between CareHealth Ltd and Consumer for the Provision of Ultrasound Scans
CareHealth Ltd Scans General Information
CareHealth Scans are only for adults aged 18 years and above.
CareHealth Scans exclude any Scans related to Pregnancy and Breasts.
CareHealth Private Scans are all optional and should not replace any scan or examination that has been or should be requested by your GP or Clinician.
Your Personal Details: CareHealth Ltd will ask for your personal details for the purpose of the scan and this includes your names, date of birth, address and telephone numbers and email address) CareHealth Ltd will also request details of your GP and seek your consent to pass information about your scan to your doctor if there is a need to do so. The scan results will either show “No Further Action Recommendation” or” Medical Follow Up Recommendation”. Sending a copy of your scan results to your Doctor/GP is part of the Sonographers’ duty of care.
If you may have any specific needs or assistance during the scan; please inform CareHealth at the time of booking.
Currently there are no known safety concerns about diagnostic ultrasound scans. For further information regarding this, please refer to:
CareHealth COVID-19 Safety and Government Regulations
The UK Government regularly updates its guidelines on the Covid 19 Pandemic. Please follow this link for the latest advice: Stay at home: guidance for households with possible or confirmed coronavirus (COVID-19) infection – GOV.UK (www.gov.uk)Carehealth Ltd is committed to the safety of all its patients, guests, and staff members. Do not book CareHealth scans if you are or might be infected by Coronavirus. If any of the of the items in the list below apply to you; do not book the appointment: a) new fever or continuous cough, b) shortness of breath, c) loss sense of smell, d) your workplace is known to be experiencing Covid-19 outbreak or e) you been in contact with someone suspected or known to have been infected with Coronavirus. If any of the above applies to you, please self-isolate as per the UK Government Guidelines. If in any doubt; contact 111.
CareHealth Ltd Contract with You
This Contract is between you as a purchaser of the ultrasound scan and CareHealth Ltd which starts when you pay. CareHealth Ltd is under no obligation to provide any scans prior to full payment. This contact is governed by terms and conditions stated below and your statutory rights are still guaranteed.
Privacy Policy, Your Personal Information and Cookies.
Carehealth Ltd complies to the UK Data Protection Regulations (UK GDPR). CareHealth Ltd uses your personal information only for the purpose of the scan and does not share information collected with third parties except for storage or reasons required by law. CareHealth Ltd uses secure servers and encrypted SLL technology for payments. CareHealth will require modes of communication with you such as a phone number and email address for the purpose of your scan. We may use your information to improve the quality of services or to inform you about any changes to the website. Cookies will be used to recognise visits to this website and this helps us target our market or service user preferences and improve our services.
Your Scan
A Sonographer will perform the scan and provide you with a Report of its findings. The report will detail the ultrasound appearances of the region scanned and include any pathological appearances found during the examination. The report may also include a follow up scan or an escalation pathway for further investigations or management. CareHealth Ltd will ask your consent to share information about your scan with your General Practitioner/ Clinician.
By purchasing an ultrasound scan you accept that ultrasound has limitations and:
- Ultrasound scans cannot detect all diseases or determine the cause of all symptoms or discomfort.
- Ultrasound may not be able to image some deep structures due to raised Body Mass Index (BMI), excess bowel gas or structures in or hidden by bones. Alternative investigations may be more appropriate. If in doubt; consult your GP or Clinician.
- The accuracy or detail of your ultrasound scan may be affected by bowel gas and lack of adequate preparation. It is essential to follow the preparation instructions for your scan. This may involve filling your bladder and / or fasting. Specific instructions will be provided with your appointment details. Failure to follow instructions may result in limited scan.
CareHealth Ltd does not have access to your medical documents or history and also does not provide medical advice. CareHealth will always advise you to seek medical advice from your General Practitioner or Clinician. If a Sonographer recommends a medical follow-up as an outcome of the Service, Carehealth Ltd recommends that you contact your GP (or other health care professional) to discuss the ultrasound scan results. With your permission; Carehealth Ltd will also send a copy of the ultrasound scan report directly to your General Practitioner/ health care professional.
If the Sonographer decides that a follow up or rescan is advisable to clarify the purpose of the scan; you (and your GP if you consent) will be informed of the optimum time for the next scan.
Cancellation Policy (Cancellation of Scan Appointments and Deposit Refunds)
If you need to cancel or reschedule your appointment, please inform us as soon as possible or at least 48 hours before your appointment, otherwise your payment will be non-refundable. For cancelled scans that were booked within 48 hours of the appointment time, the deposit is not refundable.
Liability
CareHealth Ltd will endeavour to give you a timely service however the appointment times cannot always be guaranteed. Carehealth Ltd will inform you as soon as it realises that an interruption of its services may impact on your appointment; in which case you may decide to reschedule or cancel the appointment.
CareHealth Ltd does not accept liability if it is prevented or delayed from complying with its obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
Carehealth Ltd does not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
CareHealth LTD will not be responsible for any breach of this contract caused by circumstances beyond its reasonable control.
Ownership of rights
All rights, including copyright in this website are owned by Carehealth Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of Website Content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately. The medical information on this website is provided as an educational resource only. It is not intended to replace the advice of your GP or medical team and should not be used or relied upon for any diagnostic or treatment purposes.
Damage to Your Computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
For Notices or communication about this contract:
Email us at: info@carehealth.uk
Or write to us at:
Customer Services. CareHealth Ltd. 11th Floor. 3 Piccadilly Place. Manchester M1 3BN
